HOME / FREQUENTLY ASKED QUESTIONS
Frequently
ASKED QUESTIONS
-
At Studio TOOJ, we believe in sustainable and ethical production practices, which is why we carefully select the artisans we commission to ensure that they follow industry standards. Our talented and skilled partners are located in various parts of the EU, and we work closely with them to produce beautiful and unique pieces that are also environmentally responsible. We take great care to ensure that every piece is crafted with the highest level of care and attention to detail, so you can enjoy your furniture for generations to come.
-
We believe in sustainable and ethical production practices, which is why we carefully select our partnering artisans to ensure that they follow industry standards. All materials used in our furniture pieces are sourced from sustainable and ethical suppliers, and we take great care to ensure that the materials are of the highest quality. At Studio TOOJ, we are committed to producing beautiful and unique pieces that are environmentally responsible and built for generations.
-
We offer customisations to a certain degree, given that the requests do not compromise the design or integrity of the pieces. Typically, these are the aspects that are possible for customisations:
Wood - Types of wood, dimensions
Quartz sand - Colour, dimensions
Stone - Types of stones, dimensions
Take a look at our material section for inspiration.
We’d be happy to hear your ideas, drop us a message at hello@studio-tooj.com so we can talk more about how we can turn your ideal piece into a reality.
-
While we don't provide any warranties, we're here to guide you in caring for your exquisite furniture pieces. Our team is available to offer advice and tips to ensure your furniture remains beautiful and well-maintained throughout its lifetime. Feel free to reach out to us for any care-related inquiries.
-
All our pieces are made-to-order, so the lead time can vary depending on factors such as the need for customisation, material availability, and our production schedule. After we've discussed and confirmed the details of your order, we will be able to provide a better estimation of the lead time, which we will communicate via email. Typically, it can take between:
Wood
Estimation: 10-12 weeksQuartz sand
Estimation: 8-10 weeksNatural stone
Estimation: 12-16 weeks -
The prices displayed do not include VAT (Value Added Tax) and shipping costs. We're pleased to offer quotes and arrange international shipments for a fee. Please note that any duties and taxes incurred will be the sole responsibility of the customer, and Studio TOOJ will not be held responsible for them.
-
All pieces are made-to-order, which means that we start producing after we receive the orders. For standard editions (specs exactly as displayed on the product detail pages), orders can be placed online directly with your choice of payment method. Once we start production, the payment is non-refundable. Goods will be ready to ship within the lead time communicated to you in the order confirmation email. For most products, it will take between 10-16 weeks. We offer customisations to a certain degree, given that the requests do not compromise the design or integrity of the pieces. We’d be happy to hear your ideas, drop us a message at hello@studio-tooj.com so we can talk more how we can turn your ideal piece into a reality.
-
The beauty of creating with wood and stones is that these are living materials. This means that every single piece made from these materials is unique, one of a kind. It is important to understand that you will NOT receive a piece that looks exactly the same as the product image. Organic details such as grains, veins, colour will vary. The difference in these aspects will not be eligible for a quality issue claim.
-
Wooden Furniture Care Instructions:
Dusting: Regularly dust your wooden furniture using a soft, lint-free cloth to prevent the build-up of dirt and debris.
Cleaning: Use a mild wood cleaner or a mixture of mild soap and water to clean the surface of the furniture. Avoid strong chemicals or abrasive cleaners that can damage the finish.
Moisture Control: Wood is sensitive to changes in humidity, so avoid placing wooden furniture in areas with high humidity or direct sunlight, as it can cause warping, cracking, or fading. Use a humidifier or dehumidifier to maintain a consistent humidity level if necessary. Wood is a living material and will slightly change colour over time; direct sunlight will speed up the process.
Protection: Use coasters, placemats, or tablecloths to protect the wooden surface from spills, heat, and scratches.
Avoid leaving objects in the same place on the surface for extended periods, as this may cause uneven ageing of the wood's colour.
Polishing: Periodically, apply a high-quality furniture polish or wax to nourish the wood and enhance its natural lustre. Follow the manufacturer's instructions for application and buffing.
Avoid Sharp Objects: Do not drag sharp or rough objects directly on the wooden surface to prevent scratching or gouging.
Stone Furniture Care Instructions:Dusting: Regularly dust stone furniture with a soft, dry cloth to remove loose dirt and particles.
Cleaning: Clean stone surfaces with a mild, pH-neutral stone cleaner or a mixture of warm water and mild dish soap. Avoid acidic or abrasive cleaners that can damage the stone. Rinse thoroughly and wipe dry after cleaning.
Stain Prevention: Promptly clean up spills on stone furniture to prevent staining. Blot the spill with a clean cloth and avoid rubbing, as it may spread the stain.
Sealing: Depending on the type of stone, it may benefit from periodic sealing to protect it from stains and moisture penetration.
Avoid direct sunlight or high heat sources that can cause fading or warping.
Avoid Heat and Pressure: Stone furniture can be sensitive to heat and pressure. Use coasters, trivets, or heat-resistant mats under hot objects to prevent thermal shock or discolouration.
Protect from Scratches: Place felt pads or coasters under objects to avoid scratching or etching the stone surface. Avoid using sharp or abrasive objects directly on the stone.
Sand Furniture Care Instructions:Vacuuming: Use a soft brush attachment on a vacuum cleaner to gently clean the surface of the furniture.
Spot Cleaning: For minor stains or spills, blot the affected area with a clean cloth or sponge dampened with a mixture of mild soap and water. Avoid excessive moisture.
Avoid direct sunlight or high heat sources that can cause fading or warping.
Avoid Sharp Objects: Prevent scratches by avoiding sharp objects or abrasive materials on the sand furniture. Be cautious when moving or placing objects to prevent damage. -
Ah, the beauty of nature! Our products often incorporate natural materials, such as wood, which bring a unique charm to your space. It's important to note that wood is a living material that responds to its environment and climate. Over time, you may notice natural variations like changes in color, small cracks, or the wood adjusting or moving to its surroundings. These characteristics are part of its natural charm and do not qualify as quality issues.
-
Due to the unique and handcrafted nature of our pieces, we do not accept returns or issue refunds, except in cases where there is a quality issue. We take pride in our craftsmanship and strive to ensure that every piece meets our high standards. If you believe there is a quality issue with your item, please provide us with visual proof so that we can investigate and agree with you on a solution as soon as possible.
Upon the delivery of the furniture or décor, it is required that you open the packaging and inspect the item within 24 hours. Any quality issue reported after 24 hours of delivery will not be accepted.